Dell vs Lenovo: Which Laptop Brand is Better?

When you think of laptop manufacturers, several names will spring to mind, including Dell and Lenovo.

These companies are known for producing quality machines in a range of designs.

Before you go ahead and make that final choice, let us help you to compare the brands and see how they stack up against each other.

Dell

Dell Logos

Dell is a US technology company based in Round Rock, Texas. They were founded by Michael Dell in 1984. They are now one of the largest tech companies in the world, and they produce desktops, laptops, and other hardware.

Dell is known for its build-to-order manufacturing and direct sales approach. The company was privatized in 2013 and employs more than 100,000 people across the world.

Components

Dell produces many types of laptops aimed at all corners of the market, and they use different processors such as Intel and AMD.

Dual-core processors are usually fitted to their lower-priced laptops and quad-core processors are installed in gaming laptops and higher spec machines.

Dell laptops are available in a range of screen sizes.

The 11-inch screens on budget models are true high definition. The largest screens, at 17 inches, are found on their gaming laptops. These have stunning picture quality and full HD resolution.

To drive graphics in their machines, Dell uses both NVIDIA graphics processors and the AMD Radeon. Both of these graphics processors have a good track record and are industry standards.

Long battery life is important if you’re on the move with your laptop. Dell could do better with the power sources as most of their machines only contain 3-cell batteries. If they use 4 or 6-cell batteries instead, which perform better and hold their charge.

Design

Dell XPS

Dell has always manufactured laptops that are durable, well-made, and functional, rather than pretty. If you’re looking for super-slim laptops or shiny metal cases then you should look elsewhere.

Although Dell laptops are quite conservative in their appearance, there are several different color variations that you don’t get from Lenovo.

Some higher spec machines made by Dell have had a little more work done at the drawing board. The Alienware gaming laptops and XPS range are both robust and aesthetically pleasing.

Price

Dell laptop prices are competitive and they have machines to suit all applications and budgets. One of the ways that Dell stays competitive is that they sell products through authorized dealers rather than third-party stores.

Some budget machines sold by Dell perform as well as many of their more expensive rivals. Expensive does not always mean better and Dell offers quality laptops at affordable prices.

Dell will build you a machine if you don’t find a suitable model in their current range, which I have to say is highly unlikely. Having a laptop custom-built will, obviously, cost more than an off-the-shelf machine.

See Related Article: Asus ROG Vs Alienware Laptops: Which Brand To Choose?

Support

Dell Support

Dell is a well-established tech company and their technical support is legendary. They offer several tech support resources, including live chat, social media support, and a hotline.

The Dell website features a good selection of support articles that concentrate on common problems encountered by users. Another useful option is to send a Tweet, and a Dell technical support officer will call you as soon as one is available.

If you prefer to rectify problems over the phone, you can call the Dell technical support hotline. The service is very efficient and you’re assigned your very own personal assistant who will talk you through the problem.

If the problem cannot be fixed, the tech support officer can request remote access to your machine where he can then investigate further.

All Dell machines are guaranteed against hardware failure for a period of 12 months; this warranty can be extended for an additional charge.

Innovation

Dell is constantly listening to its customers and adding new features to its range of laptops. They work with their partners to find solutions for both the business sector and the home laptop user.

Dell also makes machines that are targeted at specific markets. This means you can get a “custom” laptop without paying custom prices.

One major feature of the Dell XPS range of laptops is the single chip that houses the CPU and the GPU. Other manufacturers are now following Dell in doing this due to its success.

Why They Stand Out

Dell laptops

Dell stands out from other manufacturers because of its build quality and extensive range of products. The tech world is very competitive and Dell remains one of the leading brands because they consistently manufacture quality machines.

A major reason that Dell is a market leader in the world of laptops is its exceptional customer service. A happy customer will usually be a repeat customer and Dell understands this.

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What Other People Say

In 2018, Engadget voted the Dell XPS 13 the best Windows laptop and gave it an incredible rating of 91 percent. They liked the infinity screen edge and the way the machine performed tasks quickly.

The reviewer also praised the XPS 13 for its lightweight, slim design and quality display.

When Laptopmag.com reviewed the Dell XPS 15 they voted it the best 15-inch 2-in-1 laptop. They were impressed with the overall design of the laptop and were particularly impressed with the keyboard.

They described the laptop as a “strong performer” with “a bright and vivid display.”

Dell has also won awards for environmental causes and for making the workplace better for its employees.

Some awards Dell has received include:

  • 2017 Environmental Leader Award for the Dell ocean plastics packaging program
  • RCBC Innovation Award for work with closed-loop recycling
  • Human Rights Campaign named Dell best place to work in 2018
  • DiversityInc named Dell the number 1 company globally for working with diverse suppliers

Lenovo

Red And White Lenovo Logo

Lenovo is a Chinese technology company with headquarters in Beijing, China, and Morrisville, North Carolina, USA. The company produces smartphones, TVs, tablets, and a range of laptops.

From 2013 to 2015, Lenovo was one of one world’s largest computer vendors based on unit sales. Much of this success is due to their ThinkPad and IdeaPad which were a hit with consumers across the globe.

Components

Lenovo seems to favor Intel processors in most of their machines which perform well with some good speeds.

The budget range of laptops is fitted with dual-core processors while quad-core processors are installed in their higher-spec models.

Lenovo also uses MediaTek processors in some of their laptops, such as their Flex 11 Chromebook.

When it comes to graphics, Lenovo sticks with Intel and use their range of HD graphics processors. In their gaming laptops, the company uses GeForce processors which are known for their high performance.

The Lenovo range of laptops is equipped with screens of various sizes, but they do seem to lack high-resolution screens. Their displays are clear and bright, but many models lack the resolution of similarly priced laptops.

Many screens are full HD and Lenovo also has laptops with touchscreen capabilities.

Battery life is good on most Lenovo Laptops, ranging from 5 to 10 hours depending on which machine you use and what tasks are being performed. This makes Lenovo machines a good choice for users looking for a portable laptop. Many Lenovo machines use 6-cell batteries, which perform much better than the 3-cell batteries used by Dell.

DESIGN

Design Lenovo

The current range of Lenovo laptops is available in a variety of designs that are both functional and pleasing to the eye. The Chromebooks are slim and stylish, and their Yoga range of 2-in-1 machines are some of the best looking on the market.

The ThinkPad range is aimed at the business sector and these machines are designed to be durable and attractive. The IdeaPad range is also attractive, lightweight, and portable, with stylish black casings.

One thing that Lenovo seems to steer away from is giving consumers more color options. Laptops are available in black or silver finishes only, unlike other manufacturers who offer a range of colors.

Price

None of the Lenovo laptops are particularly expensive when compared to similar spec models from other manufacturers.

There are budget laptops, notebooks, business machines, 2-in-1 laptops, and gaming machines. There is a Lenovo laptop to suit all budgets, due to the significant number of different models they produce.

Read Related Topic:  Lenovo Flex VS Lenovo Yoga: Which One Is Best?

Support

Lenovo Support

Lenovo offers a few different ways to get in touch with them for technical support, including their website, social media, and a phone line.

The web support is adequate but some information is vague and not specific to one particular laptop. Their Facebook and Twitter support is a little slow, with customers reporting long waits to receive any assistance.

The phone service is also lacking and customers have complained of long calls and being passed from one advisor to another. Some commented that, when connected to the advisor, they were encouraged to subscribe to Lenovo’s premium software services.

Lenovo has a little work to do to improve its technical support services. However, all Lenovo laptops are sold with a 12-month warranty against failure and the company covers shipping costs if returns are necessary.

Innovation

Lenovo is always looking for ways to improve their laptops and one of their best ideas has been the TrackPoint. A small red ball in the center of the keyboard is used as a mouse to navigate the screen. Some users were reluctant to embrace this feature, but it has grown to be useful rather than a gimmick.

Lenovo is also working on handwriting recognition for their touchscreen models and in 2015 they released WRITEit.

WRITEit turns handwritten notes, created with a stylus, into text on the screen.

Why They Stand Out

Why do they stand out

Considering Lenovo entered the laptop market recently, compared to some of their rivals, they’ve done a lot to make laptop ownership affordable.

Their vast range of models in various price brackets means they have a product for everyone.

The build quality of Lenovo laptops is another reason they stand out from some of its competitors. Lenovo is known for its solid keyboards, which they inherited when they purchased the laptop division from IBM.

What Other People Say

In 2018, Laptopmag.com reviewed the Lenovo ThinkPad T480 and was impressed with its durable design. The reviewer praised the 17-hour battery life on the machine and said the keyboard was responsive. Laptopmag also liked the display on the machine and said that connectivity was good with enough ports.

When TechRadar reviewed the Lenovo Yoga 920, they said it’s a “gorgeous” 2-in-1 laptop. They praised the slim design and were impressed with the reasonable price tag. The reviewer said the sound quality was excellent and the laptop had decent power.

At the CES Asia show in 2018 Lenovo picked up three of the following prestigious awards:

  • Best Game Product
  • Best Creative Product
  • Editors Choice Award

What Are The Main Differences Between Dell and Lenovo?

Dell vs Lenovo

There is not a lot of difference between Dell and Lenovo when looking at specifications, price, and performance.

Dell is more established in the tech world but Lenovo is also up there with the other big names in computing.

Both companies offer a good range of laptops that appeal to all corners of the market, and they’re competitively priced. The main difference that separates the two companies is the superior customer service you get when you buy a Dell laptop.

When to Choose Dell

If you want a laptop made by a well-established name in the tech world, you can’t go wrong with Dell

With choice, value for money, performance, and great customer care, this makes buying Dell a sensible option.

When to Choose Lenovo

When you’re looking for a durable laptop that’s made with quality components at a reasonable price, it’s worth considering Lenovo

They offer an excellent range of laptops that perform various tasks efficiently.

Final Thoughts

Whichever manufacturer you choose, it’s important to do your homework and make careful comparisons.

Calculate your budget. Compare specs and read reviews before you buy. The more information you have the better equipped you are to make the best choice.

About the Author Marcus

Marcus has a graduate degree in computer engineering and has many years of experience in cutting-edge technology research and development in both startups and Fortune 500 corporations. In his free time, he enjoys RTS gaming.

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